Returns Policy


Returns | Change of Mind

The Best Furniture Shop offers a return policy in line with the Consumer Guarantees Act.

It is not our policy to provide a refund for ‘change-of-mind’ – this includes if you simply change your mind, if the item does not fit into designated space, you decide you no longer require the item, etc.This means that if a customer wishes to return product due to a change of mind regarding their purchase, there is no legal requirement for a return to be accepted, or a refund or a credit to be issued. We advise customers to select carefully, and if unsure, to view our products at one of our branches prior to making purchase.

However, we are happy to exchange your purchase for something of equal value, or for a credit note of equal value, with a 3 month expiry. Your purchase must be returned in original condition with all packaging and labels intact, along with your proof of purchase, within 7 days of purchase.

  • For online purchases we do not accept returns or exchanges, with the exception of faulty or damaged goods.
  • Please choose carefully! We highly recommend taking measurements and being mindful before making a purchase. We will meet our obligations under the Consumers Guarantee Act if goods are faulty.